BACKGROUND

Venyx World UK Limited (“Venyx” or “We”) understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, venyxworld.com (“Website”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

This Privacy Policy sets out the obligations of Venyx regarding data protection and the rights of customers, contacts and suppliers, as well as visitors to our website, venyxworld.com (“Website”) in respect of their personal data under the General Data Protection Regulation ((EU) 2016/679) (including any national legislation implementing it) (“GDPR”).

This Privacy Policy sets out the procedures that Venyx, its employees, agents, contractors and other parties working on behalf of Venyx are to follow when dealing with personal data.  We are committed not only to the letter of the law, but also to the spirit of the law and we place high importance on the correct, lawful, and fair handling of all personal data, respecting the legal rights, privacy, and trust of all individuals with whom we deal.

Please read this Privacy Policy carefully and ensure that you understand it.  Your acceptance of our Privacy Policy is deemed to occur upon your first use of the Website and if you ultimately enter into a contractual arrangement with us (whether as a customer, a supplier or otherwise), you will be required to read and accept this Privacy Policy.  If you do not accept and agree with this Privacy Policy, you must stop using the Website immediately.

We may amend this Privacy Policy from time to time. Please just visit this page if you want to stay up to date, as we will post any changes here.

INFORMATION ABOUT THE COMPANY

Venyx World (UK) Limited is a private limited company incorporated and registered in England under company number 08378165, whose registered address is 150 Aldersgate Street, London, EC1A 4AB.

The person responsible for data protection and privacy at Venyx is Elina Ratcheva, and she can be contacted by email at privacy@venyxworld.com, by telephone on 0203 096 1930, or by post at Venyx World (UK) Limited, 150 Aldersgate Street, London, EC1A 4AB.

Venyx World (UK) Limited owns and operates the Website.

CONTENTS

  1. WHAT IS PERSONAL DATA
  2. WHAT DOES THIS POLICY COVER
  3. WHAT DATA DO WE COLLECT
  4. HOW DO WE COLLECT YOUR DATA
  5. HOW DO WE USE YOUR DATA
  6. HOW AND WHERE DO WE STORE YOUR DATA
  7. HOW LONG DO WE KEEP YOUR PERSONAL DATA FOR
  8. DO WE SHARE YOUR DATA
  9. YOUR RIGHTS
  10. HOW CAN YOU ACCESS YOUR DATA
  11. HOW CAN YOU CONTROL YOUR DATA
  12. OUR USE OF COOKIES
  13. CONTACTING US

 

PRIVACY POLICY

  1. WHAT IS PERSONAL DATA?

The Regulation defines “personal data” as any information relating to an identified or identifiable natural person (a data subject) and an ‘identifiable natural person’ is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

  1. WHAT DOES THIS POLICY COVER?

This Privacy Policy explains what we do with your personal data, whether we are providing you with a service, receiving a service from you or you are simply visiting our Website.

It describes how we collect, use and process your personal data, and how, in doing so, we comply with our legal obligations to you.  Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights.

This Privacy Policy applies to your use of our Website only.  Our Website may contain links to other websites.  Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

  1. WHAT DATA DO WE COLLECT?

Depending upon your relationship with us and/or your use of our Website, we may collect some or all of the following personal and non-personal data from you):

Customers

In order to deliver goods and services to you and to comply with our regulatory requirements, we may collect some or all of the information listed below.  The following list is not exhaustive:

  • Name;
  • Contact details including telephone, email & residential address;
  • Details of your age, date of birth, sex/gender; and
  • Financial information including bank account details.

 

To the extent that you access our Website we may also collect certain data from you.  See Our [Cookie Policy] for further details.

Suppliers

The data we collect about Suppliers is limited.  We simply need to make sure that our relationship with you runs smoothly. We’ll collect the details for our contacts within your organisation, such as names, telephone numbers and email addresses. We’ll also collect bank details, so that we can pay you.  We may also hold extra information that someone in your organisation has chosen to tell us.

To the extent that you access our Website we may also collect certain data from you.  See Our [Cookie Policy] for further details.

Website Users

We may collect a limited amount of data from users of our Website, which we use to help us to improve your experience when using the Website and to help us manage the services we provide. This includes information such as how you use our Website, the frequency with which you access the Website, your browser type, the location you view our Website from and the times that our Website is most popular.  If you contact us via the Website, for example by signing up to our mailing list, we will collect any information that you provide to us, for example your name and contact details.

See our [Cookie Policy] for further details.

  1. HOW DO WE COLLECT YOUR DATA?

Customers & Suppliers

Personal data that you give to us.  For example, where you contact us proactively by phone or by email or where we contact you, either directly or as a result of our business development activities more generally.

Personal data that we receive from elsewhere. Where appropriate and in accordance with any local laws and requirements, we may seek more information from other sources by way of due diligence or other market intelligence.

Personal data we collect automatically.  For example, where you access our Website or read or click on an email from us, where appropriate and in accordance with any local laws, we may also collect your data automatically.  See our Cookie Policy for further details.

Website Users

Personal data we collect automatically.  For example, where you access our Website there is certain information that we may automatically collect, whether or not you decide to purchase anything.  This includes your IP address, the date and the times and frequency with which you access the website and the way you browse its content.  We also collect your data automatically via cookies, in line with cookie settings in your browser.  See Our Cookie Policy for further details.

  1. HOW DO WE USE YOUR DATA?

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected.  We will comply with our obligations and safeguard your rights under the GDPR at all times.  For more details on data security, see section 6 below.

Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

Customers

We’ve listed below the various ways in which we may use your data in order to establish and maintain our relationship with Customers:

  • Storing your contact details (and updating them when necessary) on our database, so that we can contact you to inform you of our services, to send you our brochure, to provide you with information and respond to your enquiries;
  • Keeping records of our conversations and meetings, so that we can provide targeted services to you;
  • Facilitating our accounting and invoicing processes;
  • Carrying out customer satisfaction surveys;
  • Processing your data to enable us to send you targeted, relevant marketing materials or other communications which we think are likely to be of interest to you; and
  • to comply with our legal and/or regulatory obligations or to establish, exercise or defend legal claims.

 

We may use your personal data for the above purposes if we deem it necessary to do so for our legitimate interests.  We will not, as a matter of course, seek your consent when sending marketing messages to a corporate postal or email address.  However, where you are an individual, we may need your consent for the marketing aspects of these activities which are not covered by our legitimate interests and we’ll ask for this via an explicit opt-in.

If you are not happy about how we are using your data, in certain circumstances you have the right to object (see sections 9, 10 & 11).

Suppliers

We’ve listed below the various ways in which we may use your data in order to establish and maintain our relationship with Suppliers:

  • To store (and update when necessary) your details on our database, so that we can contact you in relation to our agreements;
  • To offer services to you or to obtain support and services from you;
  • To perform certain legal obligations or to establish, exercise or defend and legal claim; and
  • To help us to target appropriate marketing campaigns.

 

We may use your personal data for these purposes if we deem this to be necessary for our legitimate interests.  We will not, as a matter of course, seek your consent when sending marketing messages to a corporate postal or email address.

If you are not happy about how we are using your data, in certain circumstances you have the right to object and/or opt out (as appropriate) (see sections 9, 10 & 11)

Website Users

We use your data to help us to improve your experience of using our Website, for example by analysing your recent search criteria or browsing history to help us to present products or offers to you that we think you’ll be interested in.

Please see our [Cookie Policy] for further information.

  1. HOW AND WHERE DO WE STORE YOUR DATA?

We are committed to taking all reasonable and appropriate steps to protect the personal information that we hold from misuse, loss, or unauthorised access. We do this by having in place a range of appropriate technical and organisational measures. These include measures to deal with any suspected data breach.

Your data will only be stored in the UK.

Steps we take to secure and protect your data include (but are not limited to):

  • Firewalls;
  • User authentication protection;
  • Restricted Access and password protection for certain categories of data;
  • Where hard copies of documentation are held, access is restricted and cabinets are secure.

We will periodically review our security policies and implement changes from time to time.  However, the Internet is not a risk-free place for communication and for that reason, we cannot and do not guarantee complete security, as it does not exist on the Internet.  It is your responsibility to ensure that you have adequate and up-to-date anti-virus software and firewalls installed on your device.

If you suspect any misuse or loss of or unauthorised access to your personal information, please let us know immediately. Data security is very important to us and we have taken suitable measures to safeguard and secure data collected directly from you or through our Web Site.

  1. HOW LONG DO WE KEEP YOUR PERSONAL DATA FOR?

We only keep your personal data for as long as we need to in order to use it as described above and/or for as long as we have your permission to keep it.

We will delete your personal data from our systems if we have not had any meaningful contact with you (or, where appropriate, the company you are working for or with) for two years (or for such longer period as we believe in good faith that the law or relevant regulators require us to preserve your data).  After this period, it is likely your data will no longer be relevant for the purposes for which it was collected.

When we refer to “meaningful contact“, we mean, for example, communication between us (either verbal or written), or where you are actively engaging with our services.  Your receipt, opening or reading of an email or other digital message from us will not count as meaningful contact – this will only occur in cases where you click-through or reply directly.

When we refer to “delete” in this Privacy Policy, we mean that we will endeavour to permanently erase or destroy your personal data once it reaches the end of its retention period or where we receive a valid request from you to do so.  However, despite our efforts, some of your data may still exist within our systems, for example if it is waiting to be overwritten.  For our purposes, this data has been put beyond use, meaning that, while it still exists on an archive system, this cannot be readily accessed by any of our operational systems, processes or staff.

  1. DO WE SHARE YOUR DATA?

We may share your data with other companies in our group.

We may sometimes contract with third parties to supply services to you on our behalf.  These may include payment processing, delivery of goods, search engine facilities, advertising and marketing.  In some cases, the third parties may require access to some or all of your data.  Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

We may compile statistics about the use of our Website.  All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you.  We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers.  Data will only be shared and used within the bounds of the law.

In certain circumstances, we may be legally required to share certain data, which may include your personal data, for example, where we are involved in legal proceedings or where we are complying with legal requirements, a court order or a request from a government authority.

We may be involved in the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.  In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

  1. YOUR RIGHTS

As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:

  • The right to be informed about our collection and use of personal data;
  • The right of access to the personal data we hold about you (see section 10);
  • The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 0);
  • The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in section 7 but if you would like us to delete it sooner, please contact us using the details in section 0);
  • The right to restrict (i.e. prevent) the processing of your personal data;
  • The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
  • The right to object to us using your personal data for particular purposes; and
  • Rights with respect to automated decision making and profiling.

If you would like to exercise any of these rights or withdraw your consent to the processing of your personal data (where consent is our legal basis for processing your personal data), details of how to contact are set out in section 0.  Please note that we may keep a record of your communications to help us resolve any issues which you raise.

If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

  1. HOW CAN YOU ACCESS YOUR DATA?

You have the right to ask for a copy of any of your personal data held by us (where such data is held).  Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge.

You may exercise your right to access your personal information and right to rectify it by sending us an email at the following address: info@venyxworld.com We may need to verify your identity prior to disclosing any personal information in order to ensure that we are not disclosing personal information to, or about, the wrong person.

  1. HOW CAN YOU CONTROL YOUR DATA?

In addition to your rights under the GDPR, set out in section 9, when you submit personal data via our Website, you may be given options to restrict our use of your data.  In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details).

You may also wish to sign up to one or more of the preference services operating in the UK.  These may help to prevent you receiving unsolicited marketing.  Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

You may access some areas of our Website without providing any data at all.  However, to use all features and functions available on the Website you may be required to submit or allow for the collection of certain data.  However, you may restrict Our use of Cookies.  For more information, see Our [Cookie Policy].

  1. OUR USE OF COOKIES

A Cookie is small text file placed on your computer or device by Our Website when you visit certain parts of the Website and/or when you use certain features of the Website.

Our Website may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products and services. In addition, Our Site uses various analytics services which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site.

For more details, please refer to our Cookie Policy.

  1. CONTACTING US

If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, you can contact us:

E-mail: privacy@venyxworld.com

Venyx World (UK) Limited
150 Aldersgate Street
London United Kingdom
EC1A 4AB
United Kingdom

T: 0203 0961390
Last updated: May 2018